Main duties and responsibilities:-
- Cash allocation:
To ensure all cash is allocated as close to Vantis terms of business as possible by telephone, letter, fax or email
- Collection of payment:
Monitor partners on cash collection against targets set by location director
Meet monthly cash collection targets in conjunction with Credit Control Manager
To assist with difficult debts when a partner has done all they can
- Legal matters:
Liaise with solicitors in the sending of Letters Before Action and the issuing of Country Court Claims
Monitoring any outstanding legal action
To solve queries raised by Clients or pass on to appropriate Partner to be resolved in a timely manner
- Client files:
To record narrative notes on the ledgers of action agreed with partners & clients
Communication with Partners
To hold monthly update meetings with partners. To ensure that for all bills 30 days plus old, the partner has contacted the client
Assist with reconciliation of outstanding clients
Supply documentation to partners/clients when requested
Key skills and knowledge:-
- Attention to detail
- Excellent communication skills
- Good organisational skills
- Good customer Service
- Good letter writing skills
- Excellent telephone manner